Returns & Refund Policy

In compliance with European Union Consumer Rights Directive (Directive 2011/83/EU) and Polish consumer protection legislation (Ustawa o prawach konsumenta), you have the right to withdraw from your purchase contract within 14 calendar days from the date you or an indicated third party physically received the product.

To exercise your right of withdrawal, you must notify us of your clear decision prior to the expiration of the 14-day cancellation period by emailing [email protected].

In accordance with Article 16(e) of EU Directive 2011/83/EU and Article 38(5) of the Polish Consumer Rights Act, the statutory right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was unsealed after delivery.

Because our products are ingestible dietary supplements designed for human nutrition, any product bottle whose protective outer shrink-wrap or inner induction safety seal has been opened, broken, or tampered with cannot be returned or refunded.

1. Contact our customer service team at [email protected] with your order confirmation number and reason for return.

2. Our support team will provide you with a Return Merchandise Authorization (RMA) reference and shipping instructions.

3. Securely pack the unopened, sealed product in its original cardboard shipping box or suitable protective packaging.

4. Dispatch the parcel to our return facility: COS GASTRO SP. Z O.O., ul. Żydowska 33 lok. 1, 61-765 Poznań, Poland.

Upon receipt of your return at our warehouse, our quality control team will inspect the packaging to verify that the safety seals remain intact and in merchantable condition.

Approved refunds will be processed within 14 calendar days from the date we receive the returned items. Refunds are issued using the exact same payment method utilized for the initial transaction, without any administrative deductions.

In the rare event that an item arrives damaged, defective, or inconsistent with your order, please notify us within 48 hours of delivery with accompanying photographic evidence of the parcel and seal.

We will promptly dispatch an expedited replacement at no additional cost or issue a full refund including initial standard shipping charges.

For any inquiries regarding returns, claims, or warranty procedures, our team is at your disposal at [email protected] or +48 61 852 14 30. We are committed to fair, prompt, and courteous resolution of all customer matters.